# CUSTOMER FEEDBACK OR COMPLAINT

| COMPLETE SECTION 1 AND FORWARD TO THERMA QA/QC MANAGER AS SOON AS POSSIBLE PLEASE BE THOROUGH AND DETAILED CFC NO. |  |  |  |
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| OFFICE USE ONLY |  |  |  |
| SECTION 1****************************************************************************************** |  |  |  |
| Job Name | Job # | Date |  |
| Caller Name | Title/Co. | Phone |  |
| Relation To Customer | E-mail | Fax |  |
| Customer Name | Contact | Phone |  |
| Note | E-mail | Fax |  |
| Address |  |  |  |
| Details of Call or Report | Received By | Date |  |
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| SECTION 2 (To Be Completed By QA/QC)****************************************************************************************** |  |  |  |
| Immediate Response |  |  |  |
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| Further Response to Customer Required? What? |  |  |  |
| Action Taken OFFICE USE ONLY |  |  |  |
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| Action By Date Complete Notes |  |  |  |
| Copies To : On Date President Operations Manager Project Mgr |  |  |  |